Automating ways of working
The development of an exceptions management system aimed at enhancing user experience
Automating ways of working
Process automation exceptions management system
London Stock Exchange Group
Lead Product/UX Design
Overview
This case study delves into the creation of an end-to-end exceptions management system aimed at elevating user experience within a complex financial ecosystem. The project’s focal objective was the transition from manual interventions to an automated framework, enhancing operational efficiency, reducing errors, and ensuring consistent management of anomalies and discrepancies.
Thorough Discovery Phase
Implemented an iterative discovery phase to uncover nuanced workflow inefficiencies, user pain points, and technical requirements, laying the groundwork for precise design solutions.
Holistic Design Process
Orchestrated a comprehensive design process across global teams to foster stakeholder alignment and ensure holistic integration from conception to implementation.
Strategic UX Framework
Strategically identified pivotal areas to optimise user journeys and operational workflows, integrating advanced UX methodologies for enhanced usability and engagement.
Comprehensive Documentation
Established a centralised repository of meticulous design guidelines and standards to maintain design coherence and facilitate seamless development iterations.
Research and Development 🧑🏼💻
Business-Centric Insights
There was a overarching goal to initiate deep-rooted dialogues with stakeholders to elucidate strategic imperatives, align project goals with organisational objectives, and address intricate operational challenges effectively.
Visual Design Framework
To streamline communication with stakeholder and users alike i transformed abstract design concepts into visually compelling representations, employing advanced prototyping techniques to refine user interactions and validate design hypotheses swiftly.
Iterative Prototyping
To ensure tight deadline were met i championed a rapid iteration approach, leveraging low-fidelity prototypes to solicit actionable feedback early in the design cycle, optimising solutions iteratively before advancing to high-fidelity models.
Development Facilitation
Driving a new way of working that collaborates with the development team was a core goal whilst delivering the outcome system. Thus providing exhaustive documentation, curating a modular component library, and resolving technological constraints, fortified collaborative efforts and expedited development lifecycles.
Enhanced User Experience 🧑🏼💻
Flexibility and Scalability
By adopting a modular, plug-and-play architecture, the system enhanced flexibility and scalability. This approach allowed for seamless integration of new functionalities and adjustments to evolving business needs without requiring extensive redevelopment.
Future-Proof Design
The exceptions management system was designed with future-proofing in mind, accommodating forthcoming technological advancements and regulatory changes. This strategy ensured long-term viability and minimised disruption to ongoing operations, aligning closely with strategic business objectives.
Strategic Alignment
Through the implementation of industry leading tools I streamlined the sign-off process to achieve consensus among stakeholders early in the design phase. This facilitated smooth implementation and deployment of the exceptions management system, ensuring alignment with strategic business objectives.
This detailed narrative highlights the strategic application of sophisticated UX strategies and methodologies in developing an exceptions management system. It underscores the system’s enhanced user experience through a plug-and-play capability model, emphasising flexibility, scalability, and future readiness while adhering to confidentiality agreements and delivering transformative business outcomes.
