How to can UX design improve employee engagement?

Introduction

In the realm of established institution, internal tools and systems are the backbone of daily operations. Designing user-friendly interfaces for these tools and systems is crucial for empowering employee engagement. In this post, I delve into the realm of UX design for internal financial systems based off my experience consulting at the London Stock Exchange Group (LSEG), exploring key strategies to enhance tool usability, streamlining workflows, and fostering employee satisfaction.

Persona : Sarah

Meet Sarah, a talented financial analyst at a leading organisation. Day after day, she battles with clunky financial systems that hinder her efficiency and dampen her motivation. Following the decision of her company to implement UX design principles, Sarah’s work life transformed. The once-frustrating tools became intuitive and seamless to navigate, empowering her to complete tasks with newfound ease and confidence. Sarah’s engagement soared, and her contributions to the organisation skyrocketed.

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The Impact of UX/UI design

Employee engagement is vital for the success of any organisation. When employees are engaged, they are more motivated, productive, and committed. UX design plays a pivotal role in shaping employee engagement by creating interfaces that are intuitive, efficient, and enjoyable to use. By understanding the needs, preferences, and pain points of employees, organisations can design internal tools and systems that facilitate seamless interactions and contribute to a positive work environment. The return on investment here is seen within employee attrition rates as well as the speed of task completions.

Empathising With Your Employee

UX design for internal tooling focuses on simplifying and streamlining workflows that are notably bottle necks within an organisations task list. Through employing intuitive design principles, such as logical task flows and clear information architecture, organisations can reduce cognitive load, minimise errors, and accelerate task completion. Intuitive interfaces enable employees to navigate complex systems with ease, enhancing efficiency and overall productivity.

Workflow Personalisation Vs Employee Engagement

Personalisation is a key aspect of user centred design that empowers employees to tailor their experiences within internal tools and systems. By providing customisation options, flexible layouts, and personalised settings, organisations can accommodate individual preferences and workflows within reason. Personalised interfaces, best achieved through a RBAC system, not only increase efficiency but also foster a sense of ownership and empowerment among employees, leading to higher engagement and job satisfaction.

Streamlining Internal Processes

Embracing UX design as a strategic approach not only drives operational efficiency and innovation but also fosters a positive work culture that nurtures employee growth. By prioritising UX design, institutions can truly empower their employees and create an environment where employees thrive, leading to improved business outcomes and customer experiences. Find out more.

A Business Without Feedback Doesn’t Innovate

UX design is an iterative process that drives continuous improvement based on data and user feedback. Financial organisations should actively seek input from employees, conduct usability testing, and analyse user behaviour within internal financial tools and systems. By incorporating user feedback and insights, organisations can identify pain points, address usability issues, and enhance the overall user experience. This iterative approach fosters employee engagement and ensures that the tools and systems evolve to meet their evolving needs.

A costly motto to run by

if it ain’t broke don’t fix it

A business without innovation

Conclusion

UX design plays a pivotal role in empowering an employee using internal tools and systems to complete daily tasks. By streamlining workflows, offering personalisation, leveraging effective data visualisation, and embracing continuous improvement, organisations can create user-focused interfaces that enhance employee engagement, increase productivity, and foster a positive work culture whilst showing a return on investment.

An employee life cycle is complex, comprising of many factors that attribute to happiness, UX design is often the underlying factor missed but corporations when analysing attrition rates. Allowing a employee to take pride in there daily tasks whilst making it effective for business growth should be at the forefront of any organisations values.